FAQ - SORME & SHOPPING.
Information Return Policy
If a product does not meet your expectations, you may return it for a refund within
30 days from the date of purchase. Unfortunately, the original shipping fee is not
refundable. To initiate a return, kindly email us at order@Sormé.com, including
your order number.
Please note that only products purchased from www.refinee.com, www.Sormé.com,
or www.perse.com will be accepted for return. We regret that we cannot accept
exchanges at this time.
Order by Phone
If you wish to order by phone instead of shopping online, please call Sormé toll-free at 1-800-927-6763. A representative can assist you between the hours of 9 AM and 5 PM, Pacific Standard Time.
Secure checkout
VeriSign SSL encryption: Sormé understands how important security is when shopping online. We use Secure Socket Layer (SSL) 128-bit encryption technology. This is the most advanced consumer online security technique to date. Sormé staff does not have access to customer credit card numbers.
Lost Password
To retrieve your password for Sormé.com please enter your email in this box and click "Submit." We will lookup your account information and send it to you via email. Enter Email:
Sales Tax
We are required by law to charge sales tax on orders being shipped to the states of California, Maryland, Michigan, New Jersey, New York, Pennsylvania, Texas, and Washington.
Order processing time
Most orders are processed within 2-3 business day. Orders placed on non-business days (weekends or holidays) will be processed on the next business day. Overnight or 2nd Day shipping is available for a nominal fee.
Product availability
Sometimes a product may be temporarily unavailable. Unavailable products will be marked with a red asterisk (*). If this is the case, we encourage you to return to our website to purchase the product at a later time.
Maximum purchase policy
We regret that we must limit orders to no more than 6 units for any item.
Sormé Shipping Information
All orders over $60 ship free, 3-Day service.
Shipping Costs & Delivery Schedule
Shipping Option Shipping Cost Processing Time Transit Time (approx.)
FedEx 3-Day Under $60: $5.95
$60 and over: FREE
1 business day
East Coast 2-4 business days
Central 1-4 business days
West Coast 2-5 business days
FedEx 2-Day
Under $150: $12.95
$150 and over: FREE
0 - 1 business day 2 business days
FedEx Overnight
Any Amount: $19.95
0 - 1 business day 1 business day
Please note: Orders to Puerto Rico are shipped via the U.S. Postal Service at the same rates above.
Shipping terms
Sormé.com, RefineéSkinCare.com, and PerséProfessional.com can only ship orders within the United States, including Puerto Rico. Orders to Puerto Rico are shipped via the U.S. Postal Service.
Phone Sormé for information on international shipments, at 1-800-927-6763.
Orders are processed, shipped and delivered on business days only. Sormé.com, Refineé.com, and Persé.com cannot ship to PO or APO/FPO boxes at this time.
Shipping to third party
We accept orders with a billing address different from the shipping address, as long as the billing address matches the address on your credit card statement, and both addresses are located in the United States. Note, however, that Sormé reserves the right to choose not to process and ship any order at our discretion.
Refineé Skin Care, Sormé Cosmetics and Persé Cosmetics does not and never has conducted any animal testing and does not use animal ingredients in its products.